cv9998 app privacy policy

This page explains what data is kept for how long, why it is kept, and what controls you have; information related to bKash, Nagad, and Rocket is also clearly described.

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Effective date and retention policy

Effective date: July 2026. Data in the cv9998 app is kept only for the necessary time; once the task is finished, the unnecessary parts are deleted or anonymized.

First principle is simple: keep only what is needed; many Dhaka users want fast login and transaction tracking, so records are small but kept

cv9998 data retention document

How long data is kept

In the list below you will see how long each type of data is kept, making it clear why data is needed and when it is deleted

Account information

Kept while the account is open, and for 12 months after closure for identity verification, security, and support

Transaction data

Usually kept for 7 years to reconcile deposits or accounts on bKash, Nagad, and Rocket

Usage history

Session and device-related logs are kept 90 days to detect unusual logins

Cookie preferences

Remembers language, sign-in, and preferred pages until changed

Support messages

May be kept for 24 months after resolution to review old complaints and responses

Alert logs

Security incident logs are kept for 180 days; later, if not needed, they are partially anonymized

How cv9998 account data is stored

Registration and profile information

Names, phone, and email provided at cv9998 registration are used for verification; while the account is active they remain, and after closure they are deleted after a specified period

Data minimization is the main idea here; many Dhaka users set up profiles from mobile, so the latest data is kept instead of old data

cv9998 Login security

Login history, device type, and failed attempt records are kept to detect suspicious access quickly

Your password is not shown directly; for security only verified tokens and limited logs are kept

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cv9998 Transaction data and security

Deposits and

References for transactions made on bKash, Nagad, and Rocket are kept; if there is a wrong entry, it takes 12 business days to reconcile

These are not for sale, only for service accounting; only the necessary parts, such as time, amount, and status, are kept

Reasons for record retention

Often, users from Dhaka or Chattogram use the same phone for multiple accounts; to avoid confusion, old transaction records are kept

Such records help the support team respond quickly; you may also request to view a copy of a transaction

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Usage history, cookies, and data protection

Why cookies are

Cookies remember language, session, and navigation, so you don't have to change settings repeatedly, especially on mobile browsers

You can delete cookies from the browser, but then some preferences will need to be set again

What usage history shows

Which pages were opened, when you logged in, and which device was used are stored in a limited way to strengthen data protection

This information is only needed to maintain security and performance; no unnecessary analytics are stored

See cv9998 registration guidelines

What happens when an account is closed

Step-by-step deletion process

If you request account closure, first the active session is closed, then the personal data in the system is gradually removed

For legal or security reasons, some transaction records may be retained longer; this is only for audits and dispute resolution

Your control

You can modify, restrict, and request a copy of your data; if something is wrong, the support team will review

You can also request deletion of data that is no longer needed

Your rights and contact

You can view, correct, and limit your data; if needed you can also change cookie preferences

If you have questions, go to the cv9998 Contact page; the support team usually replies within 1 business day, and may take a little longer for complex cases

cv9998 rights and support

Quick checklist

  • Cookie preferences can be changed from the browser
  • Transaction records are used only for accounting
  • When the account is closed, personal data is gradually deleted
  • Dhaka users can view by using bKash, Nagad, Rocket

cv9998 Privacy Policy, data protection, and cookie controls are kept together simply; you will clearly understand what is stored and why it is stored

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